Carrier Billing Policy

1. Scope and application

This policy sets out the standing billing increment and origin-based billing terms that apply to voice termination services provided by VoicePro Plus Limited under a Carrier Services Agreement. It forms part of each rate change notification we issue, which incorporates this policy by reference.

Per-code billing increments are also listed in the rate sheet attached to each rate change notification. In the event of any inconsistency for a specific code, the attached rate sheet for that notification prevails.

All identified PRS/VAS/Special/Fraud prone Codes/Destinations are blocked by default at our end. Please contact your account manager in case you would like to open same.

2. Billing increments

1. The billing increments for American Samoa (+1684); Anguilla (+1264); Azerbaijan (+994); Benin (+229); Comoros (+269); Cook Islands (+682); Diego Garcia (+246); Fiji (+679); French Polynesia (+689); GMSS Satellite (+8810, +8811, +8812, +8813, +8814, +8815, +8816, +8817, +8818, +8819); Haiti (+509); India (+91); Inmarsat (+870, +871, +872, +873, +874); International Networks (+882, +884, +885, +887, +889); International Premium Rate Service (+979); Kiribati (+686); Lesotho (+266); Maldives (+960); Mali (+223); Mauritania (+222); Mexico (+52); Micronesia (+691); Myanmar (+95); Nauru (+674); Nepal (+977); New Caledonia (+687); Niue (+683); Norfolk Island (+6723); Oman (+968); Palau (+680); Papua New Guinea (+675); Qatar (+974); Reserved ITU ranges (+875, +876, +877, +879, +999); Russia Mobile Globaltel Satellite (+7954); Samoa (+685); Sao Tome and Principe (+239); Solomon Islands (+677); Sri Lanka (+94); St. Helena & Tristan da Cunha (+290); Sudan (+249); Suriname (+597); Syria (+963); Togo (+228); Tokelau (+690); Tonga (+676); Tunisia (+216); Tuvalu (+688); Vanuatu (+678); Wallis and Futuna (+681) will be billed at 0/60/60.

2. The billing increments for Afghanistan Mobile Afghan Wireless Communication Company (AWCC) (+9370, +9371); Algeria (+213); Belarus (+375); Brunei (+673); Burkina Faso (+226); Cambodia (+855); Cameroon Mobile Orange Cameroun SA (+23765, +23769); Cameroon Mobile Viettel Cameroun SA (+23766); China (+86); Colombia (+57); DR Congo Mobile Orange RDC sarl (+24384, +24389); DR Congo Mobile Supercell sprl (+24380); Ethiopia (+251); Gambia (+220); Indonesia (+62); Kyrgyzstan (+996); Libya (+218); Malaysia (+60); Morocco Mobile Itissalat Al-Maghrib SA (IAM, Maroc Telecom) (+21275, +21276); Morocco Mobile Medi Telecom SA (+2126, +21277, +21278); Morocco Mobile Wana Corporate SA (inwi) (+21270, +21271, +21272); New Zealand (+64); Nicaragua (+505); North Korea (+850); Norway (+47); Philippines (+63); Russia, Kazakhstan (+7); Saint Lucia (+1758); Sierra Leone (+232); Singapore (+65); South Korea (+82); South Sudan (+211); Sudan Mobile MTN Sudan Co. Ltd (MTN) (+24992, +24993, +24999); Sudan Mobile Sudanese Mobile Telephone (Zain) Company Ltd (Zain Sudan) (+24990, +24991, +24996); Sweden (+46); Tajikistan (+992); Thailand (+66); Turkmenistan (+993); Uruguay (+598); Uzbekistan (+998); Venezuela (+58); Vietnam (+84) will be billed at 0/60/1.

3. The billing increments for Brazil (+55) will be billed at 0/30/6.

4. The billing increments for USA, Canada will be billed at 0/6/6.

5. The billing increments for ANY other offered destination will be billed at 0/1/1.

All billing increments are listed on the rate change notification so please update your billing system accordingly and update your finance team, as we will not accept any dispute on account of differences in the billing increment definition at your end.

3. Origin-based billing

For destinations where we are applying a blended rate based on customers traffic profile, when such profile substantially changes or in case of abuse, we reserve the right to block traffic to such destinations or agree with the customer on a one day prior notice increase instead of the standard seven days increase’s notice.

The PAI (P-Asserted-Identity header) is taken to identify the country of origin of a call. A valid PAI means an allocated number, formatted according to E-164 ITU standards. Calls to an origin-based destination with an empty, invalid, incomplete, fake or modified PAI will be charged with the highest price defined for that origin-based destination.

4. Origin routes blocked by default

Calls to these destinations from these originating countries are blocked by default at our end.

Calls to Saudi Arabia (+966) and UAE (+971) originating from Algeria (+213), India (+91), Libya (+218), Mauritania (+222), Morocco (+212), Tunisia (+216) will be billed using the billing increment of 0/60/60. Calls with empty, invalid, incomplete, fake or modified ANI will be charged at a rate of $6.8500 per minute. Please contact your account manager in case you would like to open same.

Calls to Saudi Arabia (+966) originating from Singapore (+65) and South Korea (+82) will be billed using the billing increment of 0/60/1. Please contact your account manager in case you would like to open same.

Calls to Myanmar (+95) and Tunisia (+216) originating from India (+91) will be billed using the billing increment of 0/60/60. Please contact your account manager in case you would like to open same.

5. PAI verification and recalculation

We reserve the right to recalculate the billing for calls with empty, invalid, incomplete, fake or modified PAI within 90 days of the invoice date. If this proves necessary, we will notify you as soon as possible to ensure you can take the same action with your originating customer. The customer is completely responsible for all traffic sent to specified destinations and may be charged at the highest rate if we detect any manipulation of PAI.

Furthermore, should any of such cases occur, in breach of applicable telecommunication regulations of the destination country, we reserve the right to impose upon our customers any ascertained penalty imposed upon us by the country destination network.

6. Questions

For any questions about this policy, the increments applied to a specific code, or to request that a blocked destination or origin route be opened, contact your account manager or email voice.rates@voicepro.plus.