Legal centre

Every VoicePro Plus policy and agreement in one place.Each document shows its current version and effective date; as a document is updated, its superseded versions are listed on that page.

Using our service

Service Termsv1.9, 2026-10-31
The agreement that governs your use of VoicePro Plus mobile, eSIM, numbers, wallet and rewards.
Global Insight+ Termsv2026-10-26
The prepaid terms for Global Insight+ number intelligence, for businesses.
Website Termsv2026-07-11
Terms for using the voicepro.plus website.
Acceptable Use Policyv2026-10-01
The rules for using the service responsibly.
Report a Call or Textv2026-10-29
Got an unwanted call or text from one of our numbers? Tell us and we act.
Cookie Policyv2026-06-11
The cookies and similar technologies we use, and how to control them.
Price Guidev1.0, 2026-11-10
What our plans, extras, calls abroad and roaming cost, and the charges we do not make.
Code of Practicev1.0, 2026-11-10
What we sell, how to reach us, how we look after you, and our policy on premium rate calls.
Complaints and Dispute Resolutionv1.2, 2026-11-10
How to raise a complaint, our timescales, and your right to independent resolution.
Service Levelsv2026-10-15
Support hours, ticket priorities from P1 Urgent to P4 Low, response times, our 99.9% availability commitment with service credits, and what to send us when you report a fault.
Carrier Billing Policyv2026-07-31
Billing increments and origin-based billing terms for wholesale voice termination, incorporated into every rate change notification.

Your data

Privacy Statementv2026-07-11
How we collect, use and safeguard your personal information.
App Privacy Addendumv2026-06-11
Privacy, permissions and data-rights topics specific to the mobile app.
Data Securityv2026-10-29
Our data-protection compliance and the security measures we apply.

Our conduct and standards

Compliance & Trustv2026-07-11
Our regulatory posture across telecoms, data protection, financial crime and ethics.
How We Sell Our Mobile Plansv2026-10-29
Where you can buy, and the rules that apply however you buy.
Extra Support and Accessibilityv2026-10-29
Extra support for customers who need it, and how to reach 999, 112 and Relay UK.
SIM Box and Gateway Device Policyv2026-10-29
Our mobile SIMs must not be used in SIM boxes or GSM gateways.
Leaving Us or Taking Your Numberv2026-10-29
How to leave us, or move your number with one text to 65075.
Modern Slavery Statementv2026-07-11
The steps we take to prevent modern slavery in our business and supply chains.
Global Supplier Conduct Policyv2026-06
The ethical standards we hold ourselves and our suppliers to.
Accessibility Statementv2026-07-11
Our commitment to an accessible website and how to reach us about it.
Retail Partner Agreementv2026-11-10
The agreement for shops that sell VoicePro Plus at their till.
Distributor Agreementv2026-10-18
The template contract for authorised distributors (binding copy executed at onboarding).

Acknowledgements

Submarine cable routes and landing points © OpenStreetMap contributors, available under the Open Database License (ODbL 1.0, openstreetmap.org/copyright); place names GeoNames (CC BY 4.0); coastlines Natural Earth.